Return Policy

You have the right to revoke the agreement within a period of 14 days without giving reasons if the products ordered by you from arrowsrc.eu are both unopened and unused. The revocation period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the product. All items you purchase from us are covered by the legal warranty. This means that an item must be in good condition and function properly under normal use. If you receive an item where this is not the case, we will offer you an appropriate solution for both parties as soon as possible.
                                                        
Return shipment
For your return shipment please use the following address:

ARROWS RC EUROPE
A division of JSP GROUP INTERNATIONAL BVBA

Company: 
JSP GROUP INTL BV
Adress: Geelseweg 80
Zip: 2250
City: Olen
Country: Belgium

The following documents must be included in the returned shipment
• Copy of the invoice
• The product you are returning
• The Return / Withdrawal form (download PDF File)

Returns are at your own risk. This means that ARROWSRC is not responsible for loss or damage of the returned goods. You have to take care of your own return shipment with sufficient postage. To exercise the right of withdrawal, you must send us the Return / Withdrawal form (download PDF File). To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Processing of the return
As soon as we have received your return, we will proceed with the processing of the return. We will process the return within 14 days after we have received your return. Depending on the reason for the return, this may include:
• Sending a replacement
• Crediting the invoice
• Refund the invoice amount or the price of the product. We will do this within 14 days to the account number known to us.

Reasons for returns
Reasons for returning a product:
• Buyer wants his/her money back
• Product(s) did not meet expectations (the so-called right of withdrawal)
• The product is damaged
• The product is defective
• The product was delivered too late
• Buyer ordered the wrong product
• The Buyer received the wrong product

When you have any questions?
The customer service department of JSP GROUP INTL BV can be reached;

Telephone Nr:
B2C Service: +32 14 25 92 80
B2B Service: +32 14 25 92 80

Email: 
service@jsp-group.be

Business Hours: 
Monday - Friday:
10.00 - 12.00 / 13.00 - 17:00

You will get one of our employees on the line immediately. You can also e-mail us via our customer support desk service@jsp-group.be

Important: The products may not have been used in any fashion. Packaging must be in the original condition without damage. We retain the right to bill for costs and to deduct these from the repayment of your purchase amount.